Fair terms for reserved adviser time
Refund and cancellation policy
Relocation dates move. This policy explains what happens when you cancel, reschedule or stop guidance after preparation begins.
Eligibility and request timeframe
Request cancellation by emailing info@service-vaulthub.digital. A full refund is available when you cancel more than 48 hours before the first scheduled session and no tailored written preparation has begun. Requests should be made within 14 days of payment; this does not reduce any mandatory consumer withdrawal right.
Partial refunds and work already started
If you asked us to begin personal research or preparation before a cancellation period ended, the reasonable value of completed work is deducted. After the first session, a refund may cover an undelivered second session and unstarted written work, calculated from the agreed scope. Completed calls, delivered arrival maps and purchased third-party materials approved in advance are non-refundable.
Rescheduling, late cancellation and no-shows
One reschedule is free with at least 24 hours’ notice. Less notice may incur up to 50% of the session’s allocated fee because the time cannot usually be reassigned. A no-show without contact within 15 minutes can be treated as delivered. We will waive or reduce charges for documented emergencies where fair.
Deposits and provider cancellation
If a custom engagement requires a deposit, the proposal states whether it reserves dates or funds preparation. The portion covering unstarted work is refundable; committed, disclosed costs and completed work are not. If Service Vaulthub cancels and cannot offer a suitable replacement time, all undelivered work is refunded.
Processing and payment method
Approved refunds are returned to the original payment method where possible within 10 business days. Banks may take additional time to display the credit. We do not issue cash refunds for electronic payments.
Exceptions and statutory rights
We do not refund because a landlord, authority, insurer or employer made a decision outside our control, provided the agreed guidance was delivered with reasonable care. Nothing in this policy limits mandatory rights for services not supplied as agreed. We have no physical products, shipping charges or software subscriptions, so product-return terms do not apply.
Include your invoice reference, service name, scheduled date and reason when contacting info@service-vaulthub.digital. We will confirm the calculation in writing.